All integrations, custom reports, scripts or U.D. fields that are non-standard within customer software solutions.
Upon completion of work (Cadgroup notice of completion). The customer will have two weeks from the date of notice to test items in accordance with the Scope of Work and/or any agreed variation to the design. If no response is received within the two-week period, the work will be considered complete. Any modifications required after this will be estimated and billed as separate work.
Cadgroup does not warrant customisations or reports past the software version developed and deployed on. Any changes or corrections required to accommodate the customer’s software update(s) will be billed independent of the original work order.
Technical work delivered regardless of project cancelation, shortened, or deferred will be billed as a percentage of completion. If a project(s) is cancelled or deferred the balance of Cadgroup consulting time and or develop time will be billed immediately.
Cadgroup works in good faith with customers’ responsiveness and staff ability to perform the needed tasks to enable milestone completion. Its Cadgroup intention to meet all project timelines that are in our control. Cadgroup cannot be held liable for customer unresponsiveness or team unavailability to support project completions.
Customer software solutions supported by Cadgroup but are not directly developed or controlled by Cadgroup will be managed through the said software support channels. Cadgroup will not be held liable for project delivery delays relating to software performance, issues, or bugs. Cadgroup will do everything within its ability to advocate for the customer, working to document and escalate software issues that delay customer solution deliveries.
At Cadgroup’s discretion, time and material services will be billed on agreed work at Cadgroup’s published billing rate. T&M Billing to be used for small adhoc technical service or onsite training engagement, to be paid upfront prior to engagement of Cadgroup services.
Airline ticket charges are non-refundable. Customers will be responsible for airfare costs / fees regardless of cancellation or change of onsite consultancy date. In the event Ticket booking is re-scheduled, Cadgroup will attempt to apply the original ticket cost. Customers will be invoiced for the original ticket as well as change fees, if applicable. Travel expenses include but not limited to airfare, hotel, rental car, fuel, per diem, baggage fees, taxis, mileage to the airport, tolls, parking, Internet, laundry (if over a weekend), weather or airline related delays/changes, and other miscellaneous expenses as approved by the Director of Cadgroup Australia.
Items stated on the project agreement will billed per milestone agreed. Omissions of scoping items or deduction of agreed work requires agreement in writing by both customer and Cadgroup prior to milestone billing.
Additional service items or additional work relating to agreed service items will be scoped and estimated outside of the agreed project work.