Vault data management software helps designers and engineers organise design data, manage documentation and track revisions and other development processes.
As collaboration among multi-site entities increases, many manufacturers face an enormous challenge in securely managing design data, while also enabling critical information to be accessible anytime and anywhere.
Digital models generate vast amounts of design data that provide a more complete, accurate, and informative view of products and projects. Meanwhile, increasing organisational and project complexity is creating an even greater demand for clear visibility into workflows and processes.
With an increasingly mobile workforce, teams need access to information across the project lifecycle wherever they are – at their desks or in the field. These challenges have made the implementation of collaboration and data management solutions a top priority for many organisations.
At Cadgroup Australia we recognise the impact this could have upon business continuity. We provide an award winning support team and year of experience to address these needs, to keep your systems functioning at their optimum level.
|Unlimited 10x5 Phone & Team Viewer Support (9:00AM - 7:00PM AEST):|
These sessions are intended to assist CAD Managers/Administrators in the day-to-day operation of Vault, and may include short mentoring and troubleshooting sessions typically less than 1 (one) hour in duration. Phone support is not meant for Vault configuration changes or consulting work.
|Vault Health Checks (bi-annual): |
Vault performance checks and checks on health of backups and SQL databases.
|Vault Configuration Review (bi-annual):|
One-on-one review (remote session) with Vault administrator to go over any persisting Vault issues and recommend plan of action.
|Pro-active Monitoring: |
Monitoring of Vault database health and backup status – in the event of a backup failure, CADGROUP will notify the customer and work with the IT team to resolve the issue.
|Disaster recovery review (annual):|
Restore a backup onto a test environment (customer provided) to check validity of backup.
|CADGROUP assigned Site Manager: |
CADGROUP will assign your own personal site manager whose has an understanding of your specific business requirements in regard to Vault and make sure to keep you aware of new developments that could impact your Vault solution.
|Enhanced 1-hour response time:|
CADGROUP will respond to your Vault support queries within one (1) hour.
|Consulting hours included (remote only):|
Can be used for Vault upgrades, service pack installations, or implementing health check recommendations or configuration review results.
|Up to 2 hours||Up to 4 hours||Up to 8 hours||Up to 12 hours|