Cadgroup Consultancy and Training Services are primarily used to support customer training, front-end configuration and or design of workflows within modules of customer software solution. They do not form part of Cadgroup Service Level Agreement (general support).
Consulting events via remote or onsite engagement can be delivered as individually or team events. Cadgroup Consulting Services will be scoped to identity requirement and appropriate billing structure to support customer requirements. Cadgroup consulting services are billed in half-day or full-day events.
Training events via remote or onsite engagement can be delivered individually or team events. A training plan with agreed outcomes will guide the Cadgroup Training consultant to develop a training format unique to your business. Cadgroup training services are billed half-day or full-day events.
Onsite consulting or training engagements will be billed under the below terms.
Onsite training requested will be delivered through a draw-down on project budget, if applicable. Cadgroup training services will charge a standard eight-hour day for onsite work plus travel for each engagement – over one or many day periods.
Onsite training engagements purchased by customers must be paid in full minimum seven days prior to commencement of the training. Cadgroup may, from time to time, postpone or reschedule training at their discretion. Cadgroup will attempt to provide adequate notice of such eventuality.
Upon Cadgroup’s discretion, customers rescheduling training engagements less than seven days prior to the scheduled training may attract a 50% rescheduling fee. Cancelling training less than seven days prior to the scheduled training may attract a 50% cancellation fee. Customers cancelling training for paid Invoices, less than 2 days prior to the scheduled training will forfeit the full amount.
Airline ticket charges are non-refundable. Customers will be responsible for airfare costs / fees regardless of cancellation or change of onsite consultancy date. In the event Ticket booking is re-scheduled, Cadgroup will attempt to apply the original ticket cost. Customers will be invoiced for the original ticket as well as change fees, if applicable. Travel expenses include but not limited to airfare, hotel, rental car, fuel, per diem, baggage fees, taxis, mileage to the airport, tolls, parking, Internet, laundry (if over a weekend), weather or airline related delays/changes, and other miscellaneous expenses as approved by the Director of Cadgroup Australia.
Items stated on the project agreement will billed per milestone agreed. Omissions of scoping items or deduction of agreed work requires agreement in writing by both customer and Cadgroup prior to milestone billing.
Additional service items or additional work relating to agreed service items will be scoped and estimated outside of the agreed project work.