• Support

    Workspaces are changing. Engineers and designers work from various locations and can no longer pop into a co-worker’s space with questions on how to efficiently perform tasks using their design technology software.
Support
Workspaces are changing. Engineers and designers work from various locations and can no longer pop into a co-worker’s space with questions on how to efficiently perform tasks using their design technology software.

Remote Support

Powered by Teamviewer: Downloads Simple and small customer module, runs immediately without installation.

Tech Support

Send an email to our technical support team who can investigate and come back to you with ready-to-go solutions.

Phone Support

To speak to an actual person, phone Cadgroup dedicated Support Staff. Our team will be happy to assist you.

We Take Customer Service Seriously

Cadgroup is an Autodesk Platinum Value Added Reseller (VAR). The Platinum Tier status is the highest partner status available from Autodesk and recognises Autodesk partners who deliver the highest levels of value to their customers. Cadgroup is the first Australian reseller to achieve this status.

Always Aiming for 10/10.

Cadgroup Australia stands apart from the competition by being the first reseller in Australia to receive Platinum Autodesk reseller status. This certification is not purely based on the technical expertise and sales volume; equal weight is given to customer service.

Empower Your Team with Cadgroup Support Services.
See what our customers have been saying…
  • Kevin Lodge

    Commercial Manager – Dickson Rothschild Architects
    “We moved to CADGROUP because of their excellent reputation and they have lived up to it! In particular we are very impressed with the high levels of personal service and technical support they provide.”
  • Peter Gargett

    Engineering Manager – Prectipitator Technologies

    “I have been a long-term customer of CADGROUP, in excess of 15 years, during that time they have always provided great service and response to any queries I have had whether it be sales or technical. Their staff are always approachable and willing to go the extra mile. I wouldn’t hesitate recommending their services.”

We are a customer centric company with over 32 years of history & tradition dedicated to customer success.

Interested in Cadgroup’s Support Services?

Fill in your details here and one our team members will be in contact with you.

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