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SUPPORT

We aim to exceed customer expectations and value customer feedback.

NET SUPPORT

Quick Support
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Powered by Teamviewer: Downloads Simple and small customer module, runs immediately without installation and does not require administrative rights – optimized for instant support.

TECH SUPPORT

Email Support
Email support

Send an email to our technical support team who can investigate and come back to you with ready-to-go solutions.

CUSTOMER FEEDBACK

Contact Us By Phone
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We value your feedback and encourage our customers to rate their experience(s) with Cadgroup.


We take customer service seriously

Cadgroup is an Autodesk Platinum Value Added Reseller (VAR). The Platinum Tier status is the highest partner status available from Autodesk and recognises Autodesk partners who deliver the highest levels of value to their customers. Cadgroup is the first Australian reseller to achieve this status.

Cadgroup Australia stands apart from the competition by being the first reseller in Australia to receive Platinum Autodesk reseller status. This certification is not purely based on the technical expertise and sales volume; equal weight is given to customer service.

Our customer service aim is to exceed customer expectations. We consistently strive to provide 10 out of 10 service as our customers reflect each quarter in the Autodesk Customer Satisfaction survey. Survey scores under 9 out of 10 are accounted as average, and below the required Platinum standard. So we please ask that if you are happy with the level of service you receive from Cadgroup, that you score us either 9 or 10.

If we have in fact fallen below the standards you expect, then please do let us know. Please note – this is measuring your customer satisfaction with Cadgroup Australia, not with Autodesk.