Why do you need it?
As collaboration among multi-site entities increases, many manufacturers face an enormous challenge in securely managing design data, while also enabling critical information to be accessible anytime and anywhere.
Digital models generate vast amounts of design data that provide a more complete, accurate, and informative view of products and projects. Meanwhile, increasing organisational and project complexity is creating an even greater demand for clear visibility into workflows and processes.
Cadgroup Standard Inclusions
Cadgroup Australia’s Award Winning Support
Cadgroup is widely recognised as providing the best, most professional after-sales support and in the most efficient possible manner. The complexity and innovation of design software is rapidly proliferating and the level of proficiency required of the Support Department has become more important than ever.
Priority Autodesk Escalation Service
With our strong knowledge base we are able to quickly identify when a problem requires some alternative action and we can rapidly escalade these issues using our extensive net-works within Autodesk
Remote Live Session
Through the Cadgroup remote access software we will be able to resolve most workstation issues relating to Vault and make any necessary adjustments to help the user work faster and more efficient. Doing this remotely allows for a much-quicker response time, and because you can see real-time all the changes being made, it becomes a mentoring session as well.
Role-based Vault Support
Vault implementations cover a wide range of areas from CAD Management, IT Management and end-user workflows. Our support team is equipped to support these areas with their specific requirements.