As collaboration among multi-site entities increases, many manufacturers face an enormous challenge in securely managing design data, while also enabling critical information to be accessible anytime and anywhere.

Digital models generate vast amounts of design data that provide a more complete, accurate, and informative view of products and projects. Meanwhile, increasing organisational and project complexity is creating an even greater demand for clear visibility into workflows and processes.

With an increasingly mobile workforce, teams need access to information across the project lifecycle wherever they are – at their desks or in the field. These challenges have made the implementation of collaboration and data management solutions a top priority for many organisations.

At Cadgroup Australia we recognise the impact this could have upon business continuity. We provide an award winning support team and year of experience to address these needs, to keep your systems functioning at their optimum level.

• Cadgroup is widely recognised as providing the best, most professional after-sales supportand in the most efficient possible manner. Cadgroup’s outstanding service was recognisedby Autodesk through the 2011 Technical Support and Customer Satisfaction awards.The complexity and innovation of design software is rapidly proliferating and the level of proficiencyrequired of the Support Department has become more important than ever.

• With our strong knowledge base we are able to quickly identify when a problem requires some alternative action and we can rapidly escalade these issues using our extensive net-works within Autodesk

• Through the CADGROUP remote access software we will be able to resolve most workstation issues relating to Vault and make any necessary adjustments to help the user work faster and more efficient. Doing this remotely allows for a much-quicker response time, and because you can see real-time all the changes being made, it becomes a mentoring session as well.

• Vault implementations cover a wide range of areas from CAD Management, IT Management and end-user workflows. Our support team is equipped to support these areas with their specific requirements:
• CAD Managers - We support the CAD Manager with workflow recommendations to make the operation of the CAD office more efficient by using the appropriate features and technologies in data management.
• End-users - We support end users as they deal with the day-to-day challenges of working in the front lines. From troubleshooting to how-to questions, our support enables the end users to spend less time worrying about data management and more time working on the important stuff.
• IT Managers - We support IT managers in various areas relating to the efficient operation of the Vault server within their specific IT environment. From configuration changes to deployment issues, our support team assists the IT team in all the behind-the-scenes operations that make Vault operate smoothly.